Refund policy
Last updated: October 18, 2026
30-day returns
We want you and your pets to love your SmartBowl. If you're not happy with your purchase, you can request a return within 30 days of delivery.
Conditions
- The item must be complete, with all its parts and accessories, and in its original packaging.
- Please clean the feeder and remove any food before sending it back.
- Gift cards and items marked as final sale cannot be returned.
How to start a return
Contact us through our contact page with your order number and the reason for the return. We'll reply with the return address and instructions. Items sent back without first contacting us will not be accepted.
Return shipping
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or was not the item you ordered. We recommend using a trackable shipping service.
Damaged, defective or wrong items
Please inspect your order when it arrives. If the item is damaged, defective or wrong, contact us within 7 days of delivery with your order number and photos or a short video of the problem. We'll send a free replacement or issue a full refund, and you won't have to pay any return costs.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it.
If you haven't received your refund after that time, contact us and we'll look into it.
Cancellations
You can cancel your order free of charge before it ships. Contact us as soon as possible with your order number.
Questions?
Reach us anytime through our contact page. We reply within 24–48 hours.
